Lady C Cakes
Terms of Service
1. DESIGN
When our customers share photos, we use these as inspiration but cannot guarantee exact duplication. Final design is at artists discretion and we cannot guarantee the final result to be identical to any other persons work or work previously done by us.
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2. ORDER CONFIRMATION
Orders will be guaranteed ONLY when full payment or deposit is received. Deposits are 50% of the total order amount and non-refundable.
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3. CANCELATION
All orders have a non-refundable fee of $50.00 and will only be accepted 4 weeks prior to the event.
In the Event of Cancellation
Orders cancelled prior to 4 weeks of the event date can be refunded up to 50% of balance paid. The initial 50% retainer will not be refunded. Orders cancelled after the 4 weeks lockout date will not be refunded. In the event that something occurs to effect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
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4. CHANGES
Any changes to your order, must be made at least two weeks prior (preferably earlier) to the event date to ensure the quality of the product.
Changes may be subject to additional charges.
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5. REFUNDS/EXCHANGES
Due to the meticulous, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders. No refund will be given for the total amount of the order and/or for an amount in excess of the original purchase price, regardless of circumstance.
Partial refunds may be considered ONLY when the complete order is returned.
It is entirely up to the discretion of Lady C Cakes to offer any other options to the customer, if the customer is not 100% satisfied with the product.
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6. SHIPPING AND/OR TRANSACTION FEES
Shipping and/or transaction fees are non-refundable.
Lady C Cakes is not responsible for anything that may happen to the cake, cupcakes, or any dessert provided by us, after we have delivered and/or set it up at the event location. If the customer elects to pick up and set up the cake, cupcakes, or any desserts provided by us, he or she assumes all liability for the integrity of the products once it passes into his/her possession.
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7. MEDIA
Lady C Cakes reserves the rights to openly discuss, post images of all products we make, 24 hours after your event.
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8. ALLERGIES
Our products may contain or come into contact with dairy, wheat, nuts, soy, and other allergens. You agree to notify your guests to the risk and and hold us harmless for allergic reactions. Please specify to Lady C Cakes, ahead of time, if you have specific allergies.
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