FAQ – Old

[vc_row css=”.vc_custom_1552503130308{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 80px !important;}”][vc_column width=”1/2″][vc_toggle title=”How do I place my order?” style=”rounded_outline” color=”juicy_pink” open=”true” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486020318297-b6570c75-11fa”]The best way to place your order is by completing our website form, you can also send us an email or call us if you have any questions.

We’ll respond to your inquiry by email with availability and prices. Our services are first come first serve basis, as a courtesy we will save your spot/date for a period of time (please see guide bellow) to give all our customers the flexibility and chance to book with us. Orders will be confirmed with payment only.

We’ll hold the date and prices once you receive our quote for:

  • 24 hours if the quote is submitted within a week to 10 days of your event.
  • 48 hours if the quote is submitted within 2 to 4 weeks of your event.
  • 72 hours if the quote is submitted within 5 or more weeks of your event.

Please note this will be only if the date you are requesting is available.[/vc_toggle][vc_toggle title=”Do you offer Sweet Tables?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021447737-2ab53c23-60af”]We do offer some sweet table options: custom mini-cupcakes, cupcakes, chocolate covered strawberries, and fresh fruit tartlets only. There is a minimum order of $400.00. Please contact us with any other questions.[/vc_toggle][vc_toggle title=”Can I stop in to see what items are available for purchase?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021522344-f617d2c3-4aba”]We are a custom-order, licensed online bakery which means we only make what our customers order.[/vc_toggle][vc_toggle title=”Do you do tasting consultations?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021541833-446f795f-1cfd”]Yes, we do tasting for big orders and weddings. By appointment only and with a small fee towards the final price of your order.[/vc_toggle][vc_toggle title=”How do I store my cake or cupcakes? How long will they last?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021556130-1f44365b-14c1″]Because we bake without preservatives, using all natural and organic ingredients, please ask about the specific product you are ordering and we’ll be happy to guide you.[/vc_toggle][/vc_column][vc_column width=”1/2″][vc_toggle title=”How much does a cake cost?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021571843-648fe097-a640″]Costs are based on: flavors, fondant, toppers, servings, and custom design elements. All of this can be discussed during your consultation. There is a minimum charge of a $200, per cake, regardless of the size or design.[/vc_toggle][vc_toggle title=”What kind of ingredients do you use?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021584407-814ea082-3286″]We do our best to order local ingredients whenever possible. We use high-quality natural ingredients and everything in the bakery is made from scratch. Our designs are all handcrafted and we use non-edible toppers only when a customer requests it.[/vc_toggle][vc_toggle title=”Do you deliver?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1486021704336-402a36a9-c0f0″]Yes. Delivery charges are based on proximity. We do offer free deliveries in the Santa Monica area.

All deliveries MUST BE pre-arranged.[/vc_toggle][vc_toggle title=”How far in advance should I place my order?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Due to the high volume of requests, please give us a minimum of 2 weeks notice for any custom order. Three to four weeks is preferable.

As a general rule, you can never order too early. We love early birds![/vc_toggle][vc_toggle title=”What is the minimum order for custom cupcakes?” style=”rounded_outline” color=”juicy_pink” custom_font_container=”tag:h5|text_align:left|color:%23000000″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Custom cupcakes include anything that differs from our standard flavor combinations, colors, and decorations. We ask that you order a minimum of two dozen or more.[/vc_toggle][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” parallax=”content-moving” parallax_image=”353″ css=”.vc_custom_1664838073733{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 150px !important;padding-bottom: 150px !important;background-image: url(https://ladyccakes.com/wp-content/uploads/2022/10/ff-42small.jpg?id=1504) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”Other Questions?” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1664838124658{margin-bottom: 40px !important;}”][ozy_vc_custom_button title=”PLEASE CONTACT US” link=”url:https%3A%2F%2Fworld-office.net%2Flcc%2Fcontact%2F|title:Contact” fg_color=”#ffffff” bg_color_active=”#fd5d5f” button_style=”btn-13″ button_align=”center”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]